Domain Expiration and Renewal
We have prepared this page to help you understand how domain expiration and renewals work, the timings and your options.
All domain registration and renewal prices are listed on our price list.
In addition, restore fees are listed on this page.
We accept the following payment methods:
- All major credit cards
- Convenience Store Payment (in Japan only)
- Account credit
Domains may be renewed at any time before expiration by signing in to the control panel. All of the above payment methods are accepted.
For auto-renewal of domains, the following payment methods will be used:
- First, our system will attempt to deduct the renewal amount (along with any applicable taxes and fees) from your account credit;
- If there is insufficient account credit, the remaining amount will be deducted from your default saved credit card (if any).
Every domain has a renewal setting that you can change at any time before the domain expires:
- Auto-renew - we will attempt to renew the domain when it expires
- Auto-delete - we will delete the domain after it expires
Regardless of the setting, we will notify you by email to the registered email address as listed in your account owner profile (NOT the contact information associated with the domains) of any domains expiring:
- in about 1 month
- in about 1 week
- in about 3 days
For domains that you have elected to auto-renew, our system will attempt to deduct payment for the renewal using one of the supported payment methods. This will happen within a time frame of several hours before expiration to 24 hours after expiration, depending on the registry. If we are unable to deduct payment, we will notify you by email to the registered email address as listed in your account owner profile.
You may renew a domain at any time before it expires by signing in to the control panel.
If a domain is not renewed by the time it expires — either because you have elected auto-delete in its renewal setting, or we were unable to deduct payment for the renewal — the following sequence of events will occur:
1 day after the domain has expired, we will deactivate the domain by changing the set of name servers such that DNS resolution will be disrupted. At the same time, we will email you to notify you of this event.
25 days after the domain has expired, we will delete the domain from the registry. In most cases, this will begin a 30-day Redemption Grace Period at the registry, whereby the domain will not resolve, but it is possible to restore the domain (restore prices). To restore a domain, please contact us.
At any time before 25 days past expiration, you may renew the domain by signing in to the control panel and make payment for the renewal.